Does 111bet sell my personal information to third parties?

No, not at all. 111bet does not sell, rent or exchange your personal data to any third party for their commercial purposes. Your data is only shared with service providers that help us operate the platform — such as payment providers and KYC services — and only when required by law.

How can I request a copy of the personal data you hold about me?

You can submit a Subject Access Request by contacting our customer support team via live chat on the platform or by emailing privacy@111bet.bz. We will process your request and provide a data report within 30 business days.

Can I request that 111bet delete all my data?

Yes, you have the right to request the deletion of your personal data ("right to be forgotten"). Please note, however, that some data may need to be retained for a specific period to fulfil legal obligations — such as financial transaction records and KYC documents. We will clearly inform you which data can be deleted and which must be retained, along with the reasons.

Is my financial information, such as my bank account, safe on the 111bet platform?

Yes, completely secure. Your financial information is protected by 256-bit SSL encryption during transmission and additional encryption at rest. We do not store your full credit card numbers or banking passwords. All transactions are processed through licensed payment gateways that comply with PCI-DSS security standards.

How long does 111bet retain my personal data after I close my account?

Retention periods vary by data type. Financial transaction records are kept for a minimum of seven (7) years as required by law, while KYC documents are retained for a minimum of five (5) years. General account data will be deleted or anonymised within a reasonable period after account closure, unless a legal obligation requires it to be retained.

How do I stop receiving marketing emails from 111bet?

You can stop receiving marketing emails at any time in two ways: first, click the "unsubscribe" link found at the bottom of every marketing email we send; or second, log in to your account and update your communication preferences in the profile settings section. Changes will take effect within 48 hours. Please note that you will still receive important transactional emails related to your account.

111bet | Privacy Policy — How We Protect Your Data

1Introduction — Why Your Privacy Matters to Us

At 111bet, player trust is the foundation of everything we do. We understand that when you register an account and use our platform, you are entrusting us with your most valuable personal information. We do not take this responsibility lightly.

This Privacy Policy is written to explain clearly and transparently — not in confusing legal language — how 111bet manage your personal data. This covers the types of data we collect, why we need it, who may access it, and what rights you hold as the owner of that data.

This policy applies to all players using the 111bet via our official website or mobile app for Android and iOS. By continuing to use our platform after reading this policy, you consent to us processing your data as described herein.

Note: This Privacy Policy should be read together with Terms and Conditions for a full overview of the agreement between you and 111bet.

2What Personal Data We Collect

We only collect data that is genuinely necessary to deliver our services properly and to comply with applicable legal requirements. Below are the categories of data we may collect from you:

Data Category	Example Information	How Data Is Collected
Identification Data	Full name, ID card number, date of birth, gender	Registration form, KYC process
Contact Data	Email address, phone number, residential address	Account registration, profile updates
Financial Data	Bank account details, account holder name, transaction records	Deposit and Withdrawal Process
Usage Data	Game records, wagering history, session duration, favourite games	The platform system automatically
Technical Data	IP address, device type, operating system, web browser, cookie data	Server logs, tracking technologies
Communication Data	Customer support conversation records, feedback and complaints	Live chat, support email

We do not collect sensitive data such as medical records, political views, or religious beliefs. For underage players, our KYC process is designed to effectively identify and block access.

Data Collection Principles: 111bet only collects data that is strictly necessary — we do not collect data excessively or for purposes unrelated to the services we provide to you.

3How We Use Your Data

Every piece of information we collect has a clear purpose. 111bet uses your personal data for the following purposes:

Account Management — Create, verify and securely maintain your player account.
Transaction Processing — Process deposits, withdrawals and any financial transactions related to your account.
Identity Verification (KYC) — Verify your identity to comply with anti-money laundering (AML) requirements and applicable regulations.
Service Improvement — Analyse usage patterns to improve the gaming experience and platform features.
Platform Security — Detect and prevent fraud, account abuse and other illicit activities.
Communication — Send important account-related notices, policy updates and customer support responses.
Promotions and Marketing — Send relevant promotional offers, subject to your communication preferences.
Regulatory Compliance — Fulfil reporting and compliance obligations to relevant authorities.

Marketing Opt-Out Options: If you do not wish to receive marketing communications from us, you can update your communication preferences at any time via your account settings or by contacting our support team.

4Data Sharing with Third Parties

111bet will not sell, rent or trade your personal data to any third party for their own marketing purposes. This is a non-negotiable commitment.

However, there are limited situations where we may share your data with certain parties:

Payment Service Providers — Licensed and accredited payment gateway providers to enable the processing of your transactions.
Game Software Providers — Game partners who provide gaming content on our platform, subject to strict confidentiality agreements.
Identity Verification Services — Third-party KYC platforms that help us verify player identities securely and thoroughly.
Relevant Authorities — Law enforcement agencies or regulatory bodies when required by law or a valid court order.
Professional Advisors — Auditors, lawyers and consultants bound by professional confidentiality obligations.

All third parties with access to your data are required to comply with data protection standards equal to or higher than those we apply ourselves. We regularly audit our third-party providers to ensure ongoing compliance.

Our Guarantee: 111bet will never sell your personal data to advertising companies, data brokers, or any other party for their commercial purposes. Your data is not our commodity.

5Data Security and Protection

Protecting your personal data from unauthorized access, loss, or misuse is our top technical and operational priority. 111bet implements multiple layers of security for this purpose:

256-bit SSL Encryption — All data transmitted between your device and our servers is protected by banking-grade encryption.
Data-at-Rest Encryption — Sensitive data stored in our databases is further protected by additional encryption.
Role-Based Access Control — Only staff who require access to specific data to perform their duties are authorised to do so.
Two-Factor Authentication (2FA) — Available to all player accounts to add an extra layer of security during login.
24/7 Monitoring — Our security systems are monitored around the clock to detect and respond to any threats swiftly.
Regular Security Audits — We regularly conduct penetration testing and independent security audits to identify and address vulnerabilities.

In the Event of a Data Breach: In the event of any security incident involving your data, 111bet will notify you and the relevant authorities within the timeframe prescribed by applicable law.

6Cookies and Tracking Technologies

Platform 111bet uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. There are several types of cookies we use:

Essential Cookies — Required for core platform functions such as login session management and security. These cookies cannot be disabled.
Performance Cookies — Helps us understand how players interact with the platform so we can improve it.
Functional Cookies — Saving your preferences such as language, display settings, and other options for a more personalized experience.
Analytics Cookies — Collecting statistical information about usage patterns to help us make better development decisions.

You can manage your cookie settings through your web browser settings. Please note that disabling certain cookies may affect platform functionality. For the best experience at 111bet, we recommend that you allow all necessary cookies.

7Your Rights as a Data Owner

As a player 111bet and owner of your personal data, you hold the following rights, which we fully respect:

Right of Access

You have the right to request a copy of all personal data we hold about you at any time.

Right to Rectification

If your data is inaccurate or incomplete, you have the right to request that we correct it promptly.

Right to Erasure

You can request that we delete your personal data, subject to applicable legal retention obligations.

Right to Object

You have the right to object to the processing of your data for direct marketing or certain analytics purposes.

Right to Restriction

You can request that we restrict the processing of your data under certain circumstances, such as during a dispute.

Data Portability Right

You have the right to receive your personal data in a machine-readable format for transfer to another platform.

To exercise any of the above rights, please contact our customer support team. We will process your request within 30 days to process. In more complex cases, we may require up to 60 days and will notify you if this applies.

8Data Retention Period

111bet does not retain your personal data longer than necessary for the stated purposes or as required by law. In general, retention periods are as follows:

Active Account Data — Retained for as long as your account remains active and for a reasonable period after account closure.
Financial Transaction Records — Retained for a minimum of seven (7) years to meet tax and financial compliance requirements.
KYC Records — Retained for a minimum of five (5) years after the end of the business relationship, as required by anti-money laundering laws.
Support Communication Logs — Retained for two (2) years for quality control and dispute resolution purposes.
Technical Data and Logs — Retained for a maximum of ninety (90) days unless required for a security investigation.

When data is no longer needed, we will securely delete or anonymise it using industry-recognised procedures.

9Third-Party Links and Services

Platform 111bet may contain links or integrations with third-party services such as game providers and payment gateways. It is important that you understand:

This Privacy Policy applies only to the 111bet and does not cover the privacy practices of third parties.
Each third-party provider has its own privacy policy, which you are encouraged to read before interacting with their services.
111bet is not responsible for the privacy practices or content of third-party websites or services.
Game providers integrated into our platform may collect game statistical data for the purposes of game fairness and their licensing compliance.

10Amendments to the Privacy Policy

111bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. When we make significant amendments, we will:

Updating the "Last Updated" date at the top of this document.
Displaying an in-platform notice when you log in after amendments take effect.
Sending an email notification to your registered address for material changes.

We encourage you to review this Privacy Policy periodically. Your continued use of the platform 111bet after any amendment is considered acceptance of the updated policy.

11Contact Us About Privacy

If you have any questions, concerns or complaints regarding how 111bet handle your personal data, or to exercise any of your privacy rights, please contact us through the following channels:

Privacy Email: [email protected] (display text only)
Live Chat: Available on the platform 24/7 after login
FAQ: Our FAQ page answer the most frequently asked privacy-related questions

Our privacy team is committed to responding to all personal data inquiries within 48 hours. For requests that require more in-depth investigation, we will provide a status update within 7 business days.

Official Complaint: If you are not satisfied with how we handle your privacy complaint, you have the right to lodge a formal complaint with the relevant data protection authority in your country.

111bet Privacy Policy — Player Personal Data Protection

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